Email Configuration

4.4
created at 3 years ago
students 2731
hours 02:00

Overview

It is more than likely that your primary method of communication with your End-Users will be via email. 

This course will help you set up your mailbox in HaloPSA for Ticket creation & outbound communications back to end-users.

What you will learn

  • How to set up your Mailbox.
  • How to configure your Email Templates, for outbound communications.
  • How to use Email Rules to determine how inbound emails are treated.
  • How to use Emails to update the status of Services in HaloPSA
  • Contents